Store Policies

Orders

How Are Your Products Made?

We work with a reliable, high-quality print-on-demand drop shippers for apparel and some home goods. They have multiple locations, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

Canceling Orders

Once your order has been sent for fulfillment, it cannot be cancelled or altered. Please contact us immediately to see if your order can be changed.

Pre-Orders

At times, willetspen.com may launch a pre-order sale. This is intended to hit a sales goal within a pre-determined time before the item is produced and shipped. If the goal is not met, the customers who pre-purchased the item many be refunded in lieu of the item being produced. Details of the time times are in the product description of the pre-sale items.

How Do I Track My Order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.

I Received A Wrong/Damaged Product, What Should I Do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within 7 days of receiving the item with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Wholesale/Resale

We do not sell wholesale at this time.

Sales Tax

Sales tax may be applied automatically to your order, depending on where your item is shipping.

Payments

What Methods Of Payment Are Available?

Willetspen.com accepts Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay as forms of payment. Unless otherwise noted, payment is due at the time of checkout.

Promotions And Sales

At times, willetspen.com may run special promotions, discounts, or sales on its items. Unless otherwise stated, promotional offers may not be combined. Only one coupon code per order is allowed. Free shipping applies to customers only within the continental United States.

Occasionally we may offer seconds (products with slight flaws or defects that do not affect the usability of the item) for deeply discounted prices. These items are FINAL SALE and cannot be returned or exchanged for any reason.

Shipping & Delivery

When Will I Get My Order?

Almost all our items are created when an order is placed. Depending on the items, it takes 3-7 days to fulfill an order. Please see each item’s description for more details on creation time.

Once and item is completed, it is then shipped out. The available shipping methods will be shown to you during checkout. The shipping time depends on your location, but can be estimated as follows once an item is ready to ship:

·        USA: 5- 8 business days

·        Canada: 10-20 business days

Where Will My Order Ship From?

Orders are shipped from the United States.

What Countries Do You Ship To?

We currently ship to the United States. If you are interested in purchasing our items from somewhere we do not currently ship to, please use the contact us page to send us a message and we can provide you with a custom shipping quote and production timeline. 

Will I Be Charged Customs For My Order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?

Before getting in touch with us, please help us out by doing the following:

·        Check your shipping confirmation email for any mistakes in the delivery address.

·        Ask your local post office if they have your package.

·        Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s get in touch with us here with your order number.

If a package is returned to Willets Pen due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost (if any) as well as the re-delivery cost. Willets Pen is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer. Refunds will not be issued for returned items. Store credit, minus any shipping and taxes from the original order, may be issued on request only. Store credit will be issued via a one-time use code to be entered by the customer at checkout (any balance is forfeited if the entire amount is not used during purchase).

If a customer does not provide a method of payment within 30 days to re-ship the returned order, the order is forfeited to Willets Pen and no refund will be issued to the customer.

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for shipping. We are happy to the provided the address, date of delivery, tracking information and shipping carrier information for the customer to further investigate with the shipping carrier directly.

Returns

What’s Your Return Policy?

We do not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

Do You Offer Refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I Exchange An Item For A Different Size/Color?

Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Terms & Conditions

Privacy Statement

Thank you for shopping at willetspen.com. We recognize the importance of ensuring the privacy of your personal information. Personal information you provide when registering for an account, updating an account, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.

Personal information you provide will be used to process payments for orders and ship products. Occasionally, contact information may be used to send news or promotions with your consent.

Willetspen.com Terms & Conditions

Your use of this website is governed by these terms and conditions, please take some time to review this information. Using the Willets Pen website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Willets Pen.com website.

Without prior notice, Willets Pen reserves the right to update or modify these terms and conditions at any time. Use of the Willets Pen website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Copyright

All images on willetspen.com are property of Willets Pen. All images, texts, graphics, and any other miscellaneous content found on willetspen.com are protected by worldwide copyright and other proprietary laws and treaty provisions. You are not allowed to download, modify, reproduce, publish, distribute, transmit, transfer, modify or sell any portion of this without written authorization from Willets Pen. All worldwide rights are reserved.

Your Account

It is your responsibility to maintain confidentiality of your account and password information. You agree to accept all activities that occur under your account and password are your responsibility. Willets Pen reserves the right to terminate accounts, refuse service, remove or edit content, or cancel orders at any time. By placing an order at Willetspen.com, you warrant that you are over 18 years of age and have the authority to place the order, and that you are providing accurate and truthful information to Willets Pen.

Disclaimers

We strive to present the most up to date and accurate, information on our website. However, rarely the information on our website may contain unintentional inaccuracies. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. We also reserve the right to refuse or cancel any orders for products that have been purchased at an inaccurate price, whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will refund your credit card account in the amount of the incorrect price.

We make every effort to show each item as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Links To Third Party Sites

Occasionally, at our discretion, we may include or offer third party products and services on our website.  These third-party sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Indemnification

By using Willetspen.com you agree to defend, indemnify and hold Willets Pen harmless from and against any and all claims, costs, damages, and expenses, including attorneys’ fees, arising from or related to your use of the website.